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Do you offer Buy Now, Pay Later?

We accept major credit cards and secure third-party payment options such as Afterpay.
I'm having problems placing my order, what should I do?

If you are having any issues placing an order, please get in contact with our team at shop@remarque.au and we will remedy the issue.
I placed an order but I haven't received a confirmation email yet.

If you cannot find it in your inbox or junk mail, please notify us at shop@remarque.au.
When will my order ship?

We aim to dispatch all orders within 3 business days from Melbourne, Australia. You’ll receive a shipping confirmation email once it’s on its way.
Do you ship internationally?

Currently we do not. But there are plans to ship to the UK, Europe and North America in the near future.
Can I change my delivery address after ordering?

Please email us immediately at shop@remarque.au if you’ve made an error. If your order hasn’t shipped yet, we’ll do our best to update it. Once shipped, we may not be able to intercept it.
What happens if I miss my delivery?

If no one is home, your parcel will usually be taken to the nearest depot. You’ll receive a card or email with collection details. If it’s returned to us, we’ll contact you to reship.
What is your return policy?

We accept returns on full-priced items within 30 days of delivery. Items must be unworn, in original packaging, and include proof of purchase.
Return shipping is the customer’s responsibility.
Are earrings returnable?

For hygiene reasons, earrings are final sale and cannot be returned.
Can I keep my gift when returning my purchase?

If you return the main item for a refund, you’ll need to return the free gift as well.
Is there a warranty on your jewellery?

Yes! All pieces are covered by a 6-month warranty for manufacturing faults or defects. This doesn’t cover accidental damage, wear & tear, or third-party alterations.
What if I think my item is faulty?

Please email us at shop@remarque.au with:

  • Your order number

  • A description of the issue

  • 2–3 clear photos of the fault

We'll guide you through the next steps. Faulty items may be replaced or credited after inspection.
Will my jewellery tarnish or fade?

We use high-quality materials, but all jewellery requires care. Avoid water, lotions, and perfumes to keep your piece looking fresh. For more info head over to our Wear & Care page