TERMS AND CONDITIONS

TERMS & CONDITIONS

Effective Date: 23 September 2026

Welcome to REMARQUÉ. By accessing our website or purchasing our jewellery and other products, you agree to these Terms & Conditions.

We’ve done our best to keep things simple, transparent and fair. These Terms & Conditions should be read together with our Shipping Information, Returns & Refunds, Warranty, Privacy Policy and Wear & Care information.

If you have any questions, please contact us at shop@remarque.au.

1. ABOUT US

1.1
This website is operated by REMARQUÉ (ABN 75 174 379 159). When we say “we”, “us” or “our”, we mean REMARQUÉ. “You” or “customer” refers to a user of our website or a person purchasing or requesting products from REMARQUÉ.

References to REMARQUÉ products include products sold under our REMARQUÉ and RMQ ranges unless otherwise stated.

1.2
By browsing or purchasing from our website, you agree to these Terms & Conditions and any related policies referred to or linked throughout our website.

1.3
We may update these Terms & Conditions from time to time. Any updated terms will apply from the effective date stated on this page.

1.4
Our online store is hosted by Shopify Inc. Payments may also be processed through Shopify or other authorised third-party payment providers.

2. ELIGIBILITY & USE

2.1
To shop with us, you must be at least the age of majority in your state or country, or have permission from a parent or guardian.

2.2
You must not use our website or services for any unlawful, fraudulent or harmful purpose or in any way that breaches applicable laws.

3. INTELLECTUAL PROPERTY

3.1
Unless otherwise stated, all content available on or through this website, including our branding, product names, text, photography, graphics, logos, designs, videos and other content, is owned by or licensed to REMARQUÉ and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified, distributed, published or used for commercial purposes without our prior written permission, except where permitted by law.

3.2
Our published social media content may be shared using the relevant platform’s authorised sharing functions. Any other reproduction or commercial use requires our prior written consent.

4. ORDERS, PAYMENT & BILLING

4.1
When placing an order, you agree to provide accurate and up-to-date contact, billing and delivery information.

4.2
We reserve the right to refuse or cancel an order where we reasonably suspect fraud, misuse, an error in pricing or product information, or a breach of these Terms & Conditions. If payment has already been taken for an order that we cancel, the applicable amount will be refunded.

4.3
Payments are processed securely through Shopify or our authorised payment providers. We do not directly store your complete credit card or banking information.

4.4
Where Afterpay is selected as a payment method, your purchase is also subject to the applicable terms and approval requirements of Afterpay.

4.5
International orders may incur customs duties, VAT, taxes or other import charges upon arrival. Unless otherwise stated, these charges are not included in our prices and are the responsibility of the customer.

4.6
Store credits issued by REMARQUÉ expire three years from the date of issue unless otherwise stated or a longer period is required by law.

5. PRODUCT DESCRIPTIONS & PRICING

5.1
Prices displayed on our Australian website are in AUD and include GST where applicable.

5.2
We do our best to ensure our product descriptions, images, prices and availability are accurate and up to date. Occasionally, errors may occur and we reserve the right to correct them.

5.3
We aim to represent our pieces as accurately as possible. Actual colours, proportions and appearance may vary slightly due to lighting, photography, screen settings and the individual characteristics of a product.

5.4
Prices, product availability and product descriptions may change from time to time. Any changes will not affect an order already accepted by us unless required by law or agreed with you.

5.5
Some of our products contain natural or individually varying materials, including natural stones, seed pearls and resin. Variations in colour, pattern, shape, texture and appearance can occur between individual pieces and are characteristic of these materials rather than necessarily indicating a product fault.

5.6
Materials, finishes and care requirements vary across our collections. Customers should refer to the individual product description and our Wear & Care information for details relevant to their piece.

6. SHIPPING & DELIVERY

6.1
Orders are shipped from Melbourne, Australia and are typically dispatched within three business days unless otherwise stated, including for pre-orders, backorders or during particularly busy periods.

6.2
Shipping and delivery timeframes provided by us or displayed at checkout are estimates only. Delivery may be affected by carriers, customs, weather and other circumstances outside our reasonable control.

6.3
Please ensure your delivery details are correct when placing your order. We will do our best to assist with changes where we are contacted before dispatch, but we cannot guarantee that an address can be changed once an order has been processed.

If a parcel is returned or becomes undeliverable because incorrect or incomplete delivery information was provided, additional postage or delivery charges may apply.

6.4
International shipments may be subject to customs duties, VAT, taxes or other import charges. Unless otherwise stated, these charges are the customer’s responsibility.

Please refer to our Shipping Information page for current shipping methods, rates, thresholds and estimated delivery timeframes.

7. RETURNS & REFUNDS

Change-of-Mind Returns

7.1
We offer change-of-mind returns on eligible full-priced items within 30 days of delivery.

To be eligible, the item must be:

• unworn;
• in its original condition and undamaged;
• returned with its original packaging in good condition; and
• accompanied by proof of purchase and any Returns Form requested by us.

7.2
Eligible change-of-mind returns will be issued as store credit unless otherwise stated.

7.3
Sale and promotional items are final sale for change-of-mind purposes unless otherwise stated.

This does not affect any rights or remedies available to you under the Australian Consumer Law.

7.4
For hygiene reasons, earrings cannot be returned for change of mind.

This does not affect any rights or remedies available in relation to faulty earrings or other rights under the Australian Consumer Law.

7.5
All return or refund requests should be submitted by emailing shop@remarque.au.

We may request:

• 2–3 clear photographs of the item;
• photographs showing the fault or issue, where applicable;
• a description of the issue;
• proof of purchase;
• your order number; and
• a completed Returns Form where requested.

Faulty or Incorrect Products

7.6
If you believe your product is faulty, damaged or has been incorrectly supplied, please contact us as soon as reasonably possible so we can assess the issue.

7.7
We may require a product to be returned for assessment before determining the appropriate remedy.

7.8
If we have sent you an incorrect item or size, we will arrange an appropriate remedy and cover reasonable return shipping costs where the error is ours.

7.9
Where a product does not meet a consumer guarantee under the Australian Consumer Law, the remedy available will depend on the circumstances and whether the failure is major or minor. Our store policies do not limit remedies you are legally entitled to receive.

Returning Products to Us

7.10
For change-of-mind returns, customers are responsible for organising and paying for return postage unless otherwise agreed by us.

Returns should be packaged securely and sent using a tracked postal service. Customers should retain proof of postage until the return has been completed.

7.11
For an accepted claim involving a faulty, damaged or incorrectly supplied product, we will cover reasonable return shipping costs where required.

7.12
For change-of-mind returns, REMARQUÉ is not responsible for parcels lost or damaged while being returned to us. We therefore strongly recommend using tracked postage.

7.13
International customers are responsible for taxes, duties and other charges associated with a change-of-mind return unless otherwise required by law.

7.14
International change-of-mind returns are credited for the amount paid for the returned product only. Original shipping charges, duties, taxes and other applicable fees are not refundable unless otherwise required by law.

7.15
If your purchase included a Gift With Purchase (GWP), the gift may also need to be returned when making a change-of-mind return. If the applicable gift is not returned, its stated value may be deducted from the change-of-mind store credit.

7.16
Refunds and store credits are issued in AUD and include GST where applicable.

7.17
Returns relating to purchases made using Afterpay will also be processed in accordance with the applicable Afterpay requirements.

7.18
Our return address is:

REMARQUÉ
PO Box 6
Chelsea VIC 3196
AUSTRALIA

7.19
Nothing in this Returns & Refunds policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Australian consumer guarantees apply automatically, independently of a retailer’s voluntary warranty or change-of-mind policy. The ACCC also specifically states that businesses cannot use “no refunds” or sale-item policies to remove remedies for faulty goods. 

8. WARRANTY & FAULTY PIECES

Our 6-Month Limited Warranty

8.1
All REMARQUÉ jewellery, including products sold under our RMQ range, is covered by our 6-month limited warranty against manufacturing defects from the date of purchase.

This voluntary warranty is provided in addition to your rights and remedies under the Australian Consumer Law. Consumer guarantee rights may continue beyond the six-month warranty period depending on the circumstances. 

8.2
A manufacturing defect is a fault arising from the manufacture or construction of the product and does not include damage caused by normal wear and tear, accidental damage, misuse or improper care.

Examples of manufacturing defects may include a faulty clasp, an improperly set stone or another fault in the construction of the piece.

8.3
Our 6-month limited warranty does not cover:

• normal wear and tear;
• scratches, dents, chips or other surface damage caused through wear or impact;
• accidental or physical damage, including drops, knocks, crushing or excessive force;
• damage caused by misuse or care inconsistent with the product’s stated Wear & Care guidance;
• loss or theft;
• damage caused by alteration, modification or repair by a third-party jeweller or other external party; or
• Gift With Purchase items, except where rights or remedies apply under the Australian Consumer Law.

8.4
Different materials and finishes have different wear and care requirements.

Exposure to water will not, by itself, void our voluntary warranty where a product has been expressly represented by REMARQUÉ as waterproof.

Salt water, chlorinated water, chemicals, cosmetics, cleaning products and other environments may affect different materials differently. Customers should refer to the relevant product description and our Wear & Care information for guidance applicable to their piece.

8.5
Where we expressly describe a product as waterproof, tarnish-free or make another specific performance representation, we will take that representation into account when assessing a claim.

8.6
Where a claim is accepted under our 6-month limited warranty, depending on the circumstances and availability, REMARQUÉ may provide:

• a free repair;
• a free like-for-like replacement; or
• store credit equal to 120% of the original purchase price.

These are benefits provided under our voluntary warranty and do not replace any remedy you may be entitled to under the Australian Consumer Law.

8.7
To make a warranty claim, contact us at shop@remarque.au and provide:

• your order number;
• proof of purchase;
• 2–3 clear photographs of the product and issue; and
• a description of the fault.

We may request further information or require the item to be returned to us for assessment.

8.8
Where we require a product to be returned for an accepted warranty claim, REMARQUÉ will bear reasonable return postage costs. Please follow the return instructions we provide before sending the product.

8.9
If an item arrives damaged or with a visible fault, please contact us as soon as reasonably possible after delivery so we can assess and resolve the issue.

A product showing evidence of wear may not qualify as damaged on arrival where the evidence reasonably indicates the damage occurred after delivery or use.

8.10 — WARRANTY PROVIDER DETAILS

Warranty provided by:

REMARQUÉ
ABN 75 174 379 159
PO Box 6
Chelsea VIC 3196
AUSTRALIA

Email: shop@remarque.au
Telephone: 0420826580

8.11 — AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. PROMOTIONS & SALE ITEMS

9.1
Only one discount code may be used per order unless otherwise stated.

9.2
Discount codes apply to full-priced items only unless the applicable promotion states otherwise.

9.3
Discounts, promotions and loyalty offers cannot be combined unless expressly stated.

9.4
Sale and promotional items are final sale for change-of-mind purposes unless otherwise stated.

This does not affect any rights or remedies available under the Australian Consumer Law.

9.5
Where an order includes a Gift With Purchase (GWP), the GWP may be required to be returned if the qualifying item is returned for change of mind.

Where required and the GWP is not returned in its original, unused condition, its stated value may be deducted from the applicable change-of-mind store credit.

9.6
Promotions are subject to their individual terms, eligibility requirements and availability while stocks last.

10. USER CONTENT & SOCIAL MEDIA

10.1
Where you tag @remarque.au, use a hashtag promoted by REMARQUÉ or otherwise submit content to us, we may request or rely on permission granted by you to re-share that content through our website, marketing or social media channels.

10.2
Where you provide or authorise us to use content, you confirm that you own the content or otherwise have the necessary rights and permissions to allow its use.

10.3
Content provided to us must not infringe another person’s intellectual property, privacy or other legal rights.

10.4
We reserve the right to remove, hide or moderate content on channels controlled by us where we reasonably consider it unlawful, defamatory, misleading, offensive, abusive or otherwise inappropriate.

11. LIMITATIONS OF LIABILITY

11.1
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

To the maximum extent permitted by law, REMARQUÉ will not be liable for indirect, incidental or consequential loss arising from the use of our website or products where that liability may lawfully be limited or excluded.

11.2
While we take reasonable steps to maintain the availability, security and operation of our website, we do not guarantee that access will always be uninterrupted, error-free or free from technical issues.

12. LEGAL HOUSEKEEPING

12.1
These Terms & Conditions are governed by the laws of Victoria, Australia and applicable Commonwealth laws, including the Australian Consumer Law.

Where a dispute arises, we encourage both parties to first attempt to resolve the matter in good faith before commencing legal proceedings where appropriate.

12.2
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12.3
These Terms & Conditions should be read together with our Privacy Policy, Shipping Information, Returns & Refunds, Warranty, Wear & Care information and any other policies or terms expressly incorporated or referred to on our website.

13. FEEDBACK & CONTACT

For questions, concerns, returns or warranty enquiries, please contact us:

Email:
shop@remarque.au

Instagram:
@remarque.au

Mail:
REMARQUÉ
PO Box 6
Chelsea VIC 3196
AUSTRALIA