SHIPPING AND RETURNS
SHIPPING
All REMARQUÉ orders are packed and shipped from Melbourne, Australia and are typically dispatched within 3 business days, unless otherwise stated. Pre-orders, backordered items and particularly busy periods may have different dispatch timeframes.
Australian Shipping
We offer FREE Express Shipping on Australian orders over $100.
Available shipping options and rates for orders under $100 are displayed at checkout.
Delivery timeframes shown at checkout are estimates. While we do our best to get your order to you on time, delays can occasionally occur once your parcel is with the carrier.
Tracking details will be provided once your order has been dispatched.
Signature on Delivery
Australian deliveries are sent with Signature on Delivery where applicable.
If nobody is available to accept your parcel, Australia Post may redirect it to a local collection point or provide alternative delivery instructions.
Please ensure parcels awaiting collection are collected within Australia Post’s required timeframe.
Delivery Address
Please check your delivery details carefully before placing your order.
If you need to change your delivery address, email shop@remarque.au as soon as possible. We’ll do our best to update it before dispatch, but once your parcel has been processed or dispatched, changes may not be possible.
If a parcel is returned or becomes undeliverable because an incorrect or incomplete address was provided, additional postage charges may apply before it can be resent.
Delivery Delays
Once your order has been dispatched, delivery timeframes may be affected by Australia Post or circumstances outside our reasonable control.
If your tracking appears unusually delayed, please contact Australia Post using your tracking details. You can also contact us at shop@remarque.au if you need assistance.
International Shipping
International shipping options, rates and estimated delivery timeframes are displayed at checkout where available.
International orders may be subject to customs duties, VAT, taxes or other import charges imposed by the destination country. Unless otherwise stated, these charges are not included in our prices or shipping fees and are the responsibility of the customer.
Customs processing may also affect delivery timeframes.
RETURNS
We want you to love your REMARQUÉ pieces. If something isn’t quite right, here’s how we can help.
Change-of-Mind Returns
Changed your mind? Eligible full-priced items can be returned within 30 days of delivery for store credit.
To be eligible, your item must be:
- unworn;
- in its original, undamaged condition;
- returned with its original packaging in good condition; and
- accompanied by proof of purchase.
Return postage for change-of-mind returns is the responsibility of the customer.
Earrings
For hygiene reasons, earrings are final sale and cannot be returned for change of mind.
This does not affect your rights if an item is faulty.
Sale & Promotional Items
Sale and promotional items are final sale for change-of-mind purposes unless otherwise stated.
This does not affect any rights or remedies you may have under the Australian Consumer Law.
Faulty Items
If you believe your piece has a manufacturing fault, please contact us at shop@remarque.au.
Our jewellery is covered by our 6-month limited warranty against manufacturing defects. Depending on the issue, we may ask for photographs or for the item to be returned so we can assess it.
For full information about what’s covered, please see our Warranty page.
Damaged or Defective on Arrival
If your piece arrives damaged, defective or unwearable, please contact us as soon as reasonably possible after delivery.
Where possible, please take clear photographs of the item before it is worn so we can assess the issue and arrange the appropriate next steps.
Incorrect Item or Size
If we’ve sent you something different from what you ordered, please contact us as soon as reasonably possible.
We’ll arrange the appropriate replacement or other remedy and cover reasonable return postage costs where the error is ours.
Return Shipping
For change-of-mind returns, return postage is the responsibility of the customer.
Please package your return securely and send it using Australia Post Tracked Mail. Keep your proof of postage until your return has been completed.
For an accepted warranty claim, faulty item or incorrectly fulfilled order, we will cover reasonable return postage costs where applicable. Please contact us before sending the item so we can provide the appropriate return instructions.
Gift With Purchase
If your order included a Gift With Purchase and you return the qualifying item for change of mind, the gift may also need to be returned in its original, unused condition.
If the applicable gift is not returned, its stated value may be deducted from your store credit.
Afterpay Returns
Returns for purchases made using Afterpay will be processed through Afterpay.
Once your return has been processed, any applicable adjustment will be reflected in your Afterpay account. Please allow a few business days for changes to appear.
Request a Return
To request a return, email shop@remarque.au with:
- Your order number
- Your emailed invoice or proof of purchase
- 2–3 clear photographs if the item is faulty, damaged or incorrectly supplied
- A brief description of the issue, where applicable
Once we’ve received the information we need, we’ll get back to you with the next steps.
Return Address
REMARQUÉ
PO Box 6
Chelsea VIC 3196
AUSTRALIA
Please contact us before sending a faulty, warranty or incorrectly supplied item so we can provide the appropriate return instructions.
Australian Consumer Law
Our change-of-mind returns policy and voluntary warranty are provided in addition to your rights under the Australian Consumer Law and do not exclude, restrict or modify those rights.
For more information about manufacturing faults and our 6-month limited warranty, please see our Warranty page.